Refund policy
Thank you for supporting our handmade business! Each item is carefully crafted with attention to detail. Because of the nature of handmade products, we have the following policy in place:
Returns
We accept returns on eligible items within 14 days of delivery. To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- B-Grade items (items sold at a discount due to minor imperfections)
- Items marked as final sale
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery with photos of the item and packaging. We will gladly offer a replacement or full refund.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 5–7 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
**A 20% restocking fee will apply
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us first.
Cancellations
Orders may be canceled within 24 hours of purchase. After this window, cancellations may not be possible if production has already begun.
Contact Us
If you have any questions about your order, please contact us at:
akafreshies@gmail.com